Support
Customer support
Assistance for existing clients and for cardholders reviewing a payment. Every enquiry is reviewed and answered by a member of the team.
Support
Assistance for existing clients and for cardholders reviewing a payment. Every enquiry is reviewed and answered by a member of the team.
The appropriate channel for any matter concerning an invoice, a payment, or a refund, as it establishes a written record for both parties.
[email protected]Contact supportSuited to brief enquiries regarding work in progress. Messages are attended to during business hours.
+20 108 060 6086Message on WhatsAppResponse within one business day — Sunday to Thursday, 10:00–18:00 EET
Billing and payments
The matters most frequently raised are addressed below. Where your enquiry is not answered here, please write to us; a payment can ordinarily be identified and resolved within the same business day.
Statement descriptor
Payments to the Company appear upon the cardholder's statement under the following descriptor. Where this is the entry you did not recognise, please contact us prior to raising a dispute with your card issuer.
IN GENERAL DIGITALCard payments are processed by a third-party payment institution certified to PCI DSS Level 1. The Company does not receive or store the full card number.
A receipt is issued by electronic mail upon settlement of each payment. Duplicate copies, and invoices bearing amended billing particulars, are reissued upon request.
Approved refunds are submitted to the payment processor within 5 business days, and are thereafter posted by the card issuer within a further 5 to 10 business days. Eligibility is governed by the Refund and Cancellation Policy.
The website operates exclusively over encrypted connections and card data does not traverse the Company's servers. The Company will under no circumstances request card details by electronic mail or message.
Frequently asked questions
Payments appear upon the cardholder's statement under the descriptor IN GENERAL DIGITAL. Please write to [email protected] stating the amount and date, and the corresponding invoice will be identified, ordinarily within the same business day. You are requested to contact the Company prior to raising a dispute with your card issuer, as direct enquiry is materially faster and incurs no fee to either party.
Yes. Please provide the date or amount of the payment and the invoice will be issued in PDF format. Invoices may also be reissued bearing corrected billing particulars, a tax registration number, or an alternative company name, where required for your accounting records.
Notice should be given in writing to [email protected]. Cancellation takes effect from the date upon which notice is received. Retainers are subject to the notice period stipulated in your agreement, being 30 days in the absence of alternative provision. The treatment of amounts already paid is governed by the Refund and Cancellation Policy.
An approved refund is submitted to the payment processor within 5 business days. The card issuer thereafter posts the refund in accordance with its own schedule, ordinarily within 5 to 10 business days and occasionally longer in the case of internationally issued cards. Refunds are returned to the card originally charged.
Where a delivered project does not perform as specified, please notify the Company. Defects reported within 14 days of delivery are remedied without charge. Thereafter, or where the cause is a modification made subsequent to handover, the matter will be assessed and any required work quoted prior to commencement.
No. Card details are submitted directly to the payment provider and do not traverse the Company's systems. The information returned is confined to the amount, the card scheme, the final four digits, and the outcome of the transaction, being that which is required to reconcile the payment against an invoice.
Sunday to Thursday, 10:00 to 18:00 Eastern European Time. Messages received outside these hours are answered on the following business day. Urgent matters affecting a live project, such as an unavailable website or a misconfigured campaign, should be raised by WhatsApp and will be addressed upon receipt.
The complete and binding instruments governing the provision of the Company's services.